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The
Sign Workshop - Privacy Policy
1.
Introduction
1.1
We are committed to safeguarding the privacy of our website visitors
and service users.
1.2
This policy applies where we are acting as a data controller with
respect to the personal data of our website visitors and service
users; in other words, where we determine the purposes and means of
the processing of that personal data.
1.3
By using our website and agreeing to this policy, you consent to our
use of cookies in accordance with the terms of this policy.
1.4
In this policy, "we", "us" and "our"
refer to The Sign Workshop Limited. For more information about us,
see Section 13.
2.
Credit
2.1
This document was created using a template from SEQ Legal
(https://seqlegal.com).
3.
How we use your personal data
3.1
In this Section 3 we have set out:
(a)
the general categories of personal data that we may process;
(b)
in the case of personal data that we did not obtain directly from
you, the source and specific categories of that data;
(c)
the purposes for which we may process personal data; and
(d)
the legal bases of the processing.
3.2
We may process data about your use of our website and services
("usage
data").
The usage data may include your IP address, geographical location,
browser type and version, operating system, referral source, length
of visit, page views and website navigation paths, as well as
information about the timing, frequency and pattern of your service
use. The source of the usage data is our analytics tracking system.
This usage data may be processed for the purposes of analysing the
use of the website and services. The legal basis for this processing
is our legitimate interests, namely monitoring and improving our
website and services.
3.3
We may process information contained in any enquiry you submit to us
regarding our services ("enquiry
data").
The enquiry data may be processed for the purposes of offering,
marketing and selling relevant services to you. The legal basis for
this processing is consent.
3.4
We may process information relating to transactions, including
purchases of services, that you enter into with us and/or through our
website ("transaction
data").
The transaction data may include your contact details and the
transaction details. The transaction data may be processed for the
purpose of supplying the purchased services and keeping proper
records of those transactions. The legal basis for this processing is
the performance of a contract between you and us and/or taking steps,
at your request, to enter into such a contract and our legitimate
interests, namely our interest in the proper administration of our
website and business.
3.5
We may process information that you provide to us for the purpose of
subscribing to our email notifications and/or newsletters
("notification
data").
The notification data may be processed for the purposes of sending
you the relevant notifications and/or newsletters. The legal basis
for this processing is consent.
3.6
We may process information contained in or relating to any
communication that you send to us ("correspondence
data").
The correspondence data may include the communication content and
metadata associated with the communication. Our website will generate
the metadata associated with communications made using the website
contact forms. The correspondence data may be processed for the
purposes of communicating with you and record-keeping. The legal
basis for this processing is our legitimate interests, namely the
proper administration of our website and business and communications
with users.
3.7
We may process your personal data that are provided in the course of
the use of our services ("service
data").
The service data may include Name, Address, Organisation and
Telephone numbers. The source of the service data is you or your
employer. The service data may be processed for the purposes of
operating our website, providing our services, ensuring the security
of our website and services, maintaining back-ups of our databases
and communicating with you. The legal basis for this processing is
the performance of a contract between you and us and/or taking steps,
at your request, to enter into such a contract.
3.8
We may process any of your personal data identified in this policy
where necessary for the establishment, exercise or defence of legal
claims, whether in court proceedings or in an administrative or
out-of-court procedure. The legal basis for this processing is our
legitimate interests, namely the protection and assertion of our
legal rights, your legal rights and the legal rights of others.
3.9
We may process any of your personal data identified in this policy
where necessary for the purposes of obtaining or maintaining
insurance coverage, managing risks, or obtaining professional advice.
The legal basis for this processing is our legitimate interests,
namely the proper protection of our business against risks.
3.10
In addition to the specific purposes for which we may process your
personal data set out in this Section 3, we may also process any of
your personal data where such processing is necessary for compliance
with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another
natural person.
3.11
Please do not supply any other persons personal data to us, unless
we prompt you to do so.
4.
Providing your personal data to others
4.1
We may disclose your personal data to couriers to enable your
products to be delivered.
4.2 Financial transactions relating to services may be handled by our payment services providers, Worldpay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers privacy policies and practices at https://www.worldpay.com/uk/privacy-policy
5.
Retaining and deleting personal data
5.1
This Section 5 sets out our data retention policies and procedure,
which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal
data.
5.2
Personal data that we process for any purpose or purposes shall not
be kept for longer than is necessary for that purpose or those
purposes.
5.3
We will retain your personal data as follows:
(a)
Name,
Organisation, Address, Telephone number and Email address
will be retained for a minimum period of 12
months
following the date of an initial enquiry, and for a maximum period of
3
years
following the date of an initial enquiry unless that enquiry results
in you becoming a client in which case clause 6.4 will apply.
5.4
In some cases it is not possible for us to specify in advance the
periods for which your personal data will be retained. In such cases,
we will determine the period of retention based on the following
criteria:
(a)
the period of retention of Name,
Organisation, Address, Telephone number and Email address
will be determined based on other
statutory requirements, contractual obligations and the requirements
of our insurers.
5.5
Notwithstanding the other provisions of this Section 5, we may retain
your personal data where such retention is necessary for compliance
with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another
natural person.
6.
Amendments
6.1
We may update this policy from time to time by publishing a new
version on our website.
6.2
You should check this page occasionally to ensure you are happy with
any changes to this policy.
6.3
We may notify you of changes to this policy by email.
7.
Your rights
7.1
In this Section 7, we have summarised the rights that you have under
data protection law. Some of the rights are complex, and not all of
the details have been included in our summaries. Accordingly, you
should read the relevant laws and guidance from the regulatory
authorities for a full explanation of these rights.
7.2
Your principal rights under data protection law are:
(a)
the right to access;
(b)
the right to rectification;
(c)
the right to erasure;
(d)
the right to restrict processing;
(e)
the right to object to processing;
(f)
the right to data portability;
(g)
the right to complain to a supervisory authority; and
(h)
the right to withdraw consent.
7.3
You have the right to confirmation as to whether or not we process
your personal data and, where we do, access to the personal data,
together with certain additional information. That additional
information includes details of the purposes of the processing, the
categories of personal data concerned and the recipients of the
personal data. Providing the rights and freedoms of others are not
affected, we will supply to you a copy of your personal data. The
first copy will be provided free of charge, but additional copies may
be subject to a reasonable fee.
7.4
You have the right to have any inaccurate personal data about you
rectified and, taking into account the purposes of the processing, to
have any incomplete personal data about you completed.
7.5
In some circumstances you have the right to the erasure of your
personal data without undue delay. Those circumstances include: the
personal data are no longer necessary in relation to the purposes for
which they were collected or otherwise processed; you withdraw
consent to consent-based processing; the processing is for direct
marketing purposes;. However, there are exclusions of the right to
erasure. The general exclusions include where processing is
necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the
establishment, exercise or defence of legal claims.
7.6
In some circumstances you have the right to restrict the processing
of your personal data. Those circumstances are: you contest the
accuracy of the personal data; processing is unlawful but you oppose
erasure; we no longer need the personal data for the purposes of our
processing, but you require personal data for the establishment,
exercise or defence of legal claims; and you have objected to
processing, pending the verification of that objection. Where
processing has been restricted on this basis, we may continue to
store your personal data. However, we will only otherwise process it:
with your consent; for the establishment, exercise or defence of
legal claims; for the protection of the rights of another natural or
legal person; or for reasons of important public interest.
7.7
You have the right to object to our processing of your personal data
on grounds relating to your particular situation, but only to the
extent that the legal basis for the processing is that the processing
is necessary for: the performance of a task carried out in the public
interest or in the exercise of any official authority vested in us;
or the purposes of the legitimate interests pursued by us or by a
third party. If you make such an objection, we will cease to process
the personal information unless we can demonstrate compelling
legitimate grounds for the processing which override your interests,
rights and freedoms, or the processing is for the establishment,
exercise or defence of legal claims.
7.8
You have the right to object to our processing of your personal data
for direct marketing purposes (including profiling for direct
marketing purposes). If you make such an objection, we will cease to
process your personal data for this purpose.
7.9
You have the right to object to our processing of your personal data
for scientific or historical research purposes or statistical
purposes on grounds relating to your particular situation, unless the
processing is necessary for the performance of a task carried out for
reasons of public interest.
7.10
To the extent that the legal basis for our processing of your
personal data is:
(a)
consent; or
(b)
that the processing is necessary for the performance of a contract to
which you are party or in order to take steps at your request prior
to entering into a contract,
and
such processing is carried out by automated means, you have the right
to receive your personal data from us in a structured, commonly used
and machine-readable format. However, this right does not apply where
it would adversely affect the rights and freedoms of others.
7.11
If you consider that our processing of your personal information
infringes data protection laws, you have a legal right to lodge a
complaint with a supervisory authority responsible for data
protection. You may do so in the EU member state of your habitual
residence, your place of work or the place of the alleged
infringement.
7.12
To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw that
consent at any time. Withdrawal will not affect the lawfulness of
processing before the withdrawal.
7.13
You may exercise any of your rights in relation to your personal data
by written notice to us, in addition to the other methods specified
in this Section 7.
8.
About cookies
8.1
A cookie is a file containing an identifier (a string of letters and
numbers) that is sent by a web server to a web browser and is stored
by the browser. The identifier is then sent back to the server each
time the browser requests a page from the server.
8.2
Cookies may be either "persistent" cookies or "session"
cookies: a persistent cookie will be stored by a web browser and will
remain valid until its set expiry date, unless deleted by the user
before the expiry date; a session cookie, on the other hand, will
expire at the end of the user session, when the web browser is
closed.
8.3
Cookies do not typically contain any information that personally
identifies a user, but prsonal information that we store about you
may be linked to the information stored in and obtained from cookies.
9.
Cookies that we use
9.1
We use cookies for the following purposes:
(a)
status - we use cookies to help us to determine if you whether your
browser has JavaScript enabled cookies used for this purpose are:
has_js
and is a Session Cookie;
(b)
cookie consent - we use cookies to store your preferences in relation
to the use of cookies more generally, cookies used for this purpose
are: Cookie_Policy
Agreement or cookie-agreed
and is a Session Cookie.
10.
Cookies used by our service providers
10.1
Our service providers use cookies and those cookies may be stored on
your computer when you visit our website.
10.2
We use Google Analytics to analyse the use of our website. Google
Analytics gathers information about website use by means of cookies.
The information gathered relating to our website is used to create
reports about the use of our website. Googles privacy policy is
available at: https://www.google.com/policies/privacy/.
The relevant cookies are: _ga
- which identifies unique users and is valid for 2 years,
_gid
-which is used to distinguish users and has an expiration of 24-hours
and _gat
which is used to throttle the request rate limiting the collection of
data on high traffic sites and expires after 10 minutes.
11.
Managing cookies
11.1
Most browsers allow you to refuse to accept cookies and to delete
cookies. The methods for doing so vary from browser to browser, and
from version to version. You can however obtain up-to-date
information about blocking and deleting cookies via these links:
(a)
https://support.google.com/chrome/answer/95647?hl=en
(Chrome);
(b)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(Firefox);
(c)
http://www.opera.com/help/tutorials/security/cookies/
(Opera);
(d)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(Internet Explorer);
(e)
https://support.apple.com/kb/PH21411
(Safari); and
(f)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
(Edge).
11.2
Blocking all cookies will have a negative impact upon the usability
of many websites.
11.3
If you block cookies, you will not be able to use all the features on
our website.
12.
Our details
12.1
This website is owned and operated by The Sign Workshop Limited.
12.2
We are registered in England and Wales under registration number
6664734, and our registered office is at 25 Doods Road, Reigate,
Surrey, RH2 0NT
12.3
Our principal place of business is at 25 Doods Road, Reigate, Surrey,
RH2 0NT.
12.4
You can contact us:
(a)
by post, to the postal address given above;
(b)
using our website contact form;
(c)
by telephone, on the contact number published on our website from
time to time
(d)
by email, using sales@thesignworkshop.com
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